| "Hi Flee, I just wanted to thank you and your team on the exceptional service I received from you. On Wednesday, I experienced problems with my car on my way to your offices. I informed Belinda of my situation and she called me back later to enquiry whether everything was allright. Once I got to your office, I was given time to settle down, offered a cup of coffee before I wrote the first test. Janice then offered to give me a lift to my home in RandPark Ridge, if my car was not ready at the end of the day. Due to the fact that my dealer could not provide transport for me, Janice then drove me to the dealership so that I could fetch my car. Janice to me is a real star as she went beyond the call of duty in ensuring that I was ok. I cannot capture in words the gratitude that I feel. The caring attitude of your entire team certainly eased my mind so that I could focus on the course. Your company certainly walks the talk when it comes to customer service. With regard to the course, I was initially sceptical but once I applied the techniques that I learnt, I soon realised how beneficial this would be in my life. As I mentioned on my course feedback, this was a life changing experience for me. I have already recommended this course and your company, to colleagues and friends, based on my experience. Thank you.
Regards
Cedrick" Cedrick Moodley - Supply Manager, Total SA | 
