The Learning Revolution (Pty) Ltd is a specialist training organisation that focuses on core and essential elements of communication skills. We are a small, yet dynamic team, committed to achieving training excellence in the South African business arena.
Our Vision is to strive to be recognised as the leader in communication skills growth, through our focused, yet flexible approach to developing human potential. We are dedicated to creating and delivering quality development programmes that respond to our clients' requests and business concerns, due to our effective
time management and business writing skills.We are committed to creating prosperity for our clients' and, in doing so, profitability for ourselves."
- Effective business etiquette
- Effective reading for business
- Effective time and stress management
- Effective writing for business
- Emotional intelligence and assertiveness
- Profitable customer relationships
- Successful presentations for business
- Successful selling for business
Cultural complexity in the South African business has created confusion about accepted codes of conduct and interpersonal relationships. Varying customs, language and social differences can make interactions in the workplace daunting. Many consider courtesy as old fashioned, but are increasingly frustrated with rudeness or social ineptness amongst employees, customers and co-workers. Work ethic, integrity and ambition are essential factors in achieving professional success. Seize the competitive advantage: balance good manners and courtesy in the workplace.
∙ Getting Started...
∙ Differentiate yourself in a competitive market...
∙ Be confident in a variety of business settings...
∙ Modify behaviours...
∙ Make a great impression...
∙ Develop admired conduct...
Reading is processed in the brain. The eye operates by photographing an object, transmitting this information to the brain where it is registered and stored . . . so it is the brain that reads – using the eyes as its lenses. The brain simply does not think at its best in a linear, sequential format. The brain thinks in pictures, images and symbols. By processing written information in a word by word manner, the brain’s ability to link, contextualise and recall information is severely hampered. Effective Reading for Business addresses reading as a critical competency, empowering you to achieve business success.
∙ Getting Started . . . We are all born with the ability to read at speed . . .
∙ Comprehension and recall skills . . .
∙ Putting it into practice . . .
∙ High Priority Reading . . .
∙ Newspapers, industry magazines and computer reading . . .
So much time is spent in meetings, handling interruptions and other ad-hoc activities that when it comes to getting real work done there is no time. We must be able to manage multiple tasks and get more work done in less time.
∙ Getting Started . . . Time Robbers
∙ Personality and Behaviour vs. Time Management . . .
∙ Prioritising Practically . . .
∙ Delegate to Save Time . . .
∙ The Personal Side of Time. . .
∙ Managing Stress . . .
∙ Creating Goals and Work Plans . . .
Business documents are the personality of any organisation. We need to ensure that we are delivering the message to our target audience using a friendly tone, genuine enthusiasm and energy. Writing business documents can prove challenging in today’s business environment. Being aware of the most acceptable Business English principles will ensure that all documents are written competently and sensitively. Become confident and professional with effective and practical writing skills.
∙ Getting Started . . . Be an asset to your team . . .
∙ Looking at Language . . .
∙ Punctuation . . .
∙ The Business Document . . .
∙ Managing the Editing Process . . .
∙ Report Writing . . .
∙ Proposals and Letters of Motivation . . .
Intelligence and skills are vital elements to achieve success in the workplace; however, the ability to interact and manage relationships is what sets us apart as successful individuals and teams.
∙ Emotional Intelligence . . .
∙ Toxic Relationships . . .
∙ Assertiveness . . .
Excellent customer service never happens overnight. Often policies and procedures are designed with the company in mind, not the customer. Customer service is not a department; it is the attitude of the entire organisation. The service environment is one of constant change, expansion of knowledge and expertise. Change is no longer an option, but an imperative to remain competitive.
∙ Managing Customer Service . . .
∙ Effective Listening . . .
∙ Conflict Management . . .
∙ Developing Profitable Relationships . . .
∙ The Internal Customer . . .
∙ Electronic Language . . .
∙ Telephone Styles . . .
∙ Time Management . . .
∙ Present a Professional Image . . .
Good presenting is about entertaining and conveying information. Become a successful presenter . . . be prepared, rehearsed, enthusiastic, eloquent and ready to persuade. Nothing takes the place of a well rehearsed presentation that expresses your ideas and concepts in a convincing and practical way.
∙ Getting Started . . .
∙ The Power of Preparation . . .
∙ Structuring a Presentation . . .
∙ Creating Visual Support . . .
∙ Non-verbal Communication . . .
∙ Delivering a Presentation . . .
Relationships built on trust are the key to selling in the twenty-first century. A consistent daily work habit, planning and goal setting are the foundations for successful and superior performance.
∙ Getting Started . . .
∙ Initiate and Establish Business Relationships . . .
∙ Planning a Successful Selling Strategy . . .
∙ What Motivates People to Act? . . .
∙ Establishing Position. . .
∙ Overcoming Objections . . .
∙ Presenting Solutions to Close the Sale. . .